Terms of Service

General terms of service happycall.si

These general terms determine the terms of use and purchase in the online store happycall.si, which is available on the www.happycall.si link (‘ website ‘) and is managed by TWIN TRADE d.o.o. (‘ provider ‘).

These general terms apply to the entire site, all its components and subpages. By using the website, the user accepts and agrees with all the provisions of these general terms, including all the links as their components. The terms and conditions of business are drawn up in the light of all the legal obligations for e-commerce, which are also represented by the Consumer Association of Slovenia.

Provider Information and contact details

Dragočajna 30
1216 Smlednik

Company registration number: 5769299000, registration date 16.06.1993
VAT No. SI67514979

Tel.: 01 362 80 66
Mob.: 040 410 640
Email: info@happycall.si


All prices on the site are in euros (EUR) and contain 22% VAT. All prices displayed on the site may be changed without notice.

Prices are valid at the time of the contract award and have no further validity. Prices are valid in case of payment under the abovementioned conditions. Despite a detailed review of the data entered, it is possible that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will allow the customer to withdraw from the purchase, while the provider will offer the customer a solution that will go to mutual satisfaction. The contract of sale between the provider and the buyer is concluded at the time when the provider confirms the order (the customer receives an email about the status of the order confirmed). From this moment, all prices and other conditions are binding and apply to both the provider and the buyer.


There is no need to sign in to submit an order on the site. If you want to make a purchase, you must only fill in accurate and true information when submitting the order. The provider may also refuse the order if it finds that it cannot be performed under the terms given. It shall inform the previous purchaser of the reasons for refusing the order, of course, if possible. The order of the goods is considered as a confirmation of the purchase contract. After completing the order process, the customer receives the order information on the specified email address. It is possible that you do not receive the message, for example. Due to the incorrect email address on the order. If you don’t receive a message, you should call the provider by phone. Delivery deadlines:

  • For products in stock, the delivery period is up to 5 working days,
  • For products not in stock, the delivery period is provided for 10 days,
  • It may also happen that the product is no longer available.

Upon receipt of the order, we inform you in two working days through the contact information provided about the availability and delivery period.

Delivery and takeover

Delivery is carried out in cooperation with Pošta Slovenije. The price of shipping is indicated in the choice of delivery.
The takeover is also possible at the company’s headquarters by prior arrangement .


Buyer may pay the ordered goods in the following ways:

Notice tax Cash
Notice tax Cash
  • Cash on receipt of the consignment
  • After the invoice to the TRR provider
  • Credit card via the Paylike online payment provider

Cancel an Order

Received orders from a website may be cancelled by the purchaser without additional costs until they receive an electronic message that the order has already been shipped and sent.

Notice of cancellation of the contract is possible exclusively via email at info@happycall.si.

The following information shall be required in the electronic communication:

  • In the message title (Subject/subject): Cancelling the order
  • In the content of the message:
    • The name and surname of the buyer,
    • Address of the purchaser,
    • Order number

Withdrawal from contract and return of goods

The consumer may withdraw from the contract within 14 days of receipt of the ordered goods, without the need to give a reason for its decision. The message shall be deemed to be in good time if the consignment is submitted within the time limit. The return of the ordered goods to the company within 14 days of receipt is equivalent to a notice of resignation from the contract. The only cost charged to the consumer in relation to the withdrawal of the contract is the direct cost of returning the goods. The latter must return to the Tenderer no later than thirty (30) days from the notice of resignation.

If the consumer has resigned from the contract, the provider must repay all payments made. The repayment of payments shall be effected as soon as possible and at the latest within 30 days of receipt of the notice of resignation of the contract. The buyer may, at the latest within 14 days of receiving the goods, notify us by post or contact e-mail: info@happycall.si.

Consumers return the products by the recommended post, together with the attached account at the latest within 30 days from the message of resignation to the provider’s address. All costs related to product returns are paid by the purchaser. The purchaser must return the products intact, in unchanged quantity and in the original intact packaging. We do not respond to the costs incurred due to conduct outside the terms of business.

We do not accept shipments with ransom. In the case of delivery at our expense, we charge the buyer for the refund cost of the Pošta Slovenije’s valid price list.


The items have a warranty if indicated on the warranty certificate or on the invoice. The warranty is valid taking into account the instructions on the warranty certificate and on the submission of the invoice. Warranty deadlines are indicated on the warranty or on the invoice.

Bid validity

The purchase is subject to the price at the time of the order confirmation. All prices include VAT. Prices in the city can be changed without notice.
Any information that is published on the site, e.g. Product descriptions, specifications, photos, are not binding. The images can be only symbolic and do not always reflect the full factual situation. The provider reserves the right to have minor changes in the product description, without the obligation to inform users.

Protection of personal data

We undertake to ensure that personal data obtained through the site is completely stored, protected and processed by the provider. The provider will use personal data exclusively for the purpose of fulfilling the order and the rest of the necessary communication.

General terms of business are valid from 11.02.2020

The general conditions and any other information may be altered by the provider without notice.

In case of additional information or questions regarding the general terms of business, you can contact us via email at info@happycall.si.